Policies

Shipping:

I use the US Postal Service for all my shipping.

I do not add any additional fees to my shipping rates. For international orders, I only charge you the exact amount it costs me to ship your package.

Orders will be shipped in 2-3 business days (Monday-Friday)

USA: $5 Flat Rate 

Canada: Shipping will be calculated based on weight

Everywhere Else: Shipping will be calculated based on weight.

If you are an international customer, please double check that your address is correct, so your package can get to you quickly and safely!

Also, my postal service only accepts addresses using Roman characters (ie. abc ).

If I ship your package using the address provided, and it is undeliverable or returned to me, I will gladly re-ship the package to the correct address after receiving payment for the re-shipment fees (the post office does not refund me shipping fees for undelivered or returned packages). Please contact me if this happens. Email: tuskenknits@gmail.com

Check with your local post office to see if there will be any customs/duty fees. I am not responsible for any customs charges.

Returns: 

I do not accept returns unless there is a mistake or defect that was not noted in the item description. 

Please contact me if you have a problem or question about your order, and I will do everything I can to make it right!

I will not refund shipping charges on any returns, unless there is a mistake with your order. 

If there is an instance where yarn is returned, I will process a refund once I receive the yarn.

 

Wholesale: Currently not accepting Wholesale Orders.

Wholesale Returns: I will accept returns on an individual basis as long as the yarn is undamaged and unwound. I will pay half the return amount upon shipment, and the other half upon receipt of returned yarn. I will not reimburse return shipping charges. Upon return request, wholesale customer must ship yarn within 7 business days and provide a shipping confirmation with tracking number via email. Otherwise return request is forfeited and wholesale customer must keep the yarn. 

Contact: 

maria@tuskenknits.com

 

Privacy Policy

Unless you have signed up to email list, I do not use your email for any purpose other than contacting you if I have questions about an order.

Your name, email, address, and all other information is kept completely private, and I will not share this information.

When you checkout, your paypal account or credit card information is processed through a secure server, and neither myself nor anyone else has access to this information. I do not have the ability to charge your card again.